HP SYSTEM MANAGEMENT HOMEPAGE SHOWS NO ITEMS

Source: Exit The Fast Lane

If you’ve installed the Proliant Support Pack (8.x) after the fact, or built a new server with SmartStart and did not enable SNMP then you’ve probably seen this after the install:

 
All of the HP agents are started and reporting “all is well” but no specific component information is displayed. This is because the Management Homepage relies on SNMP which is either not installed or not configured properly. Even if you don’t have an enterprise SNMP trap receiver you need to configure the service on the local server to send updates to itself, at least. First ensure that the SNMP service is installed then open it’s properties. On the Traps tab enter a community name of your choosing, the typical names are “public” and “private”, public being read-only and private being read-write. Make sure that the loopback address is added to the trap destinations area. On the Security tab enter the community name you just created in the accepted community names box and set its permissions to READ WRITE. Ensure that traps sent from the localhost are allowed to be received. Restart the SNMP service which will also restart all of the HP management agents.

 

Launch the System Management Homepage again and it should look more like this:



Another unfortunate scenario in which this issue can arise is when you have installed an unsupported OS on a given server platform. For instance, Server 2008 R2 on a DL380 G4. In this case many of the PSP components will not be installed and therefore will not work correctly.
40 comments :
  1. Thanks for the info, solved the same problem for me.

    Reply

  2. Thanks – Great post, but no luck resolving this one for me.

    The only difference I get is that my SNMP service is NOT dependant on the HP services, therefore they don’t restart when I restart SNMP service.

    Perhaps, they’re still not talking to each other properly. Any one got any thoughts on what to do?

    Mick

    Reply

  3. The HP services are dependent on the SNMP service. These are:

    HP Foundation Agents
    HP NIC Agents
    HP Insight Server Agents
    HP Insight Storage Agents

    A couple of things you could try. You could manually create the dependencies in the registry by adding SNMP to the “DependOnService” key for each HP required service. This will at least ensure that SNMP is fully started before the HP services start.

    You might also re-install the PSP and force the updates to install over what is installed already. With SNMP already installed/started whatever associations are missing should be created.

    Peter

    Reply

  4. Thanks for sharing this information, this solved this issue for me too although SMTP wàs running!

    Reply

  5. Ensure you have the management agents installed.

    Reply

  6. In my case, when installing the proliant support pack on a windows 2008 R2 64bit Server failed with missing dependencies. Namely the Enhanced System Management Controller driver and Ilo Advanced driver.
    Since I could not find the 64bit R2 Version driver, I ended up installing the 2008 64bit Version. It worked when I started the install with the Windows 2008 SP1 compatibility. After that I was able to install the Proliant Support pack successfully, and the system homepage showed all items.

    Reply

  7. You the man. Saved me a few hours trying to figure this out on my own. Muchos gracias

    Reply

  8. Worked a charm thanks for sharing

    Reply

  9. To whoever posted:

    “In my case, when installing the proliant support pack on a windows 2008 R2 64bit Server failed with missing dependencies. Namely the Enhanced System Management Controller driver and Ilo Advanced driver.
    Since I could not find the 64bit R2 Version driver, I ended up installing the 2008 64bit Version. It worked when I started the install with the Windows 2008 SP1 compatibility. After that I was able to install the Proliant Support pack successfully, and the system homepage showed all items”

    Thank you, thank you, thank you!! Just wish I’d found this post 3 hours and about 20 (very very slow) HP downloads earlier 😉

    Reply

  10. Thank you for the post. Worked perfect.

    Reply

  11. Thank You VERY MUCH! Not much out there on this fix… saved me probably another hour of searching.. Big Beer for you!

    Reply

  12. Worked for me, thanks.

    Reply

  13. Thaaaank You!!!!!!!!!!!!!!!!!!!!!!

    Reply

  14. Many thanks. Saved additional hours of hair pulling.

    Reply

  15. “Another unfortunate scenario in which this issue can arise is when you have installed an unsupported OS on a given server platform. For instance, Server 2008 R2 on a DL380 G4. In this case many of the PSP components will not be installed and therefore will not work correctly.”

    So, is there any way at all to get HP Insight to work on a DL380 G4 with 2008 R2?

    Reply

  16. Cheers dude worked a treat for me!

    Reply

  17. Great post, thanks for your help.

    Reply

  18. Worked perfect thanks!

    Reply

  19. Thank you very much!

    Reply

  20. Thanks!

    Reply

  21. Very clear and helpful, thanks!

    Reply

  22. Adding my thanks. I reckon I expected the installer to notify me of any missing dependencies (I did not have SNMP installed)…

    Reply

  23. If you’re useing Linux as your preferred OS and you’re expecting the same issue, try the following:

    1. /etc/init.d/hp-snmp-agents [re]start
    2. /etc/init.d/snmpd [re]start
    3. cpqacuxe -stop && sleep 5 && cpqacuxe –enable-remote

    Make sure you’re /etc/snmp/snmpd.conf is correct.

    Best regards

    Reply

  24. Thanks for the info, very useful 🙂

    Reply

  25. Cheers big ears

    Reply

  26. FAB – Great. Save me loads of time tracking this down. Thanks Muchly.

    Reply

  27. worked great, thanks!

    Reply

  28. it worked for me, thanks.

    Reply

  29. Brilliant…

    Reply

  30. Thanks that worked great!!

    Reply

  31. Thanks it worked for me as well

    Reply

  32. Steven @ June 28, 2012 3:52 AM

    Any chance you might explain or show an example of a ‘correct’ snmp.conf?

    Reply

  33. Just adding my thanks as well. It’s best to use the smartstart cd to assist you in installing the windows OS, but my ML350 Gen8 didn’t come with any CD/DVD’s except documentation, which I did not read (oops).

    Reply

  34. I have solved the problem following your instruction. Thanks

    instructing you for Security systems

    Reply

  35. Thanks Sir this information, this solved this issue for me too although SMTP wàs running!

    Really great tip.

    Reply

  36. THANKS … A LOT

    Reply

  37. Hi,

    in my case i have already configured SNMP trap for NOC server. but HP system management home page doesnt show any details. its fully blank.

    as per above screenshot i have configured and check the same. no luck. please anyone help me out on this case

    Reply

  38. it worked for me, thanks.

    Reply