Sync agent is not started in CUPS server

Sync agent is not started in CUPS server

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Below is the steps to start the service

Problem

CUPS enabled users do not appear in the CUPS user list.

Solution

Complete these steps in order to resolve this issue:

  1. From Cisco Unified Presence Administration, choose Cisco Unified Serviceability, and click Go.
  2. Choose Tools > Control Center – Network Services.  
  3. However when I went to start the service I got the below message.  So we will need to start with restarting the servers in this order  – 2nd location (DR) – Main location – 2nd location (DR)
  4. Choose the Presence server. In the CUPS Services section, choose Cisco UPS Sync Agent, and click Restart
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